FAQ
What payment methods do you accept?
Currently, we only accept Cash on Delivery (COD) as our payment method in Morocco. You’ll pay the total amount upon receiving your order.
Do you offer free shipping?
Yes, we offer free shipping on all orders within Morocco. Delivery times may vary depending on your location.
How long will it take to receive my order?
Delivery times typically range between 3 to 7 business days, depending on your location. We will keep you informed of your order status through email or SMS updates.
How can I place an order?
You can place an order directly on our website by selecting the product, adding it to your cart, and following the checkout process. For assistance, you can reach us through our contact page.
Do you ship outside of Morocco?
At this time, we only ship within Morocco. We are working on expanding our shipping options in the near future.
How can I contact customer support?
You can contact our customer support team via email at info@decoconsole.com or call us at +212 521074838. Our working hours are.
How do I cancel my order?
To cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and provide confirmation. If it has already been dispatched, you may need to follow our return process.
What is your return policy?
If you’re not satisfied with your purchase, you can return the item within [insert number] days of delivery, provided it is in its original condition and packaging. Please refer to our Return and Refund Policy for full details.
